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JOB Title: Director of Operations

Classification: Exempt
Department: Operations
Reports to: Chief Operating Officer
Prepared Date: November 2009
Salary Range: DOE

Position Summary

Reporting to the Chief Operating Officer, the Director of Operations (“DO”) is responsible for the overall administration, direction, planning, purchasing and evaluation of FBSJ food procurement, warehousing transportation/ logistics and product inventory management. He or she takes a primary role in the allocation and deployment of resources – personnel, equipment, and supplies – to achieve operational, strategic and tactical goals. The DO also develops and cultivates relationships with a variety of stakeholders, both internal and external, including organization personnel and key vendors, member agencies, and others. Importantly, the DO provides a central point of informed counsel regarding statewide food banking operations policies and practices. The DO will manage a department of approximately 15 personnel including a Warehouse Supervisor.

The ideal candidate for this position will be highly self motivated, be a strategic thinker, have excellent leadership and analytical skills, and the ability to inspire and motivate staff. In addition, the successful candidate will be a collegial and genial self-starter who has strong interpersonal and communication skills, as well as an abiding passion for FBSJ’s mission of eliminating hunger.

Duties and Responsibilities

• Directs the activities involved in the efficient movement of product including receipt, storage and distribution maximizing space, resources and avoiding waste or damages.
  

• Establishes effective procedures and controls for the safe and efficient movement and preservation of product in the FBSJ; monitors adherence to established FBSJ and Feeding America procedures to ensure safety and sanitation measures are followed.
  

• Maintains thorough and up to date knowledge of facility and food distribution management in order to implement innovative ways to improve and maximize efficiency.
  

• Works with COO to establish operations budget; monitors and approves expenditures for purchases, maintenance of equipment/facility/vehicles, and contracts in accordance with established guidelines; negotiates and manages vendor contracts; identified ways of reducing expenses and improving efficiency.
  

• Oversees and directs the activities of facility management including safe and efficient operation of equipment, electrical, plumbing, refrigeration, heating, air-conditioning and waste management; conducts facility inspections to ensure equipment and facility are operational; identifies opportunities for improvements to reduce waste, schedules and oversees repairs, and manages contractors to ensure compliance to contracts.
  

• Oversees the scheduling of volunteer group activities avoiding conflicts due to product availability or arrival of new shipments to the warehouse; ensure volunteers are properly trained, supervised and adhere to FBSJ and Feeding America procedures.
  

• Cultivate strong relationships with community agencies, Health Department, EPA, OSHA, Fire department, USDA and Feeding America representatives to ensure community needs and compliance requirements are met.
  

• Collaborates with Development Department to discuss needs as to what grant opportunities exist and ensure compliance with approved grant requirements.
  

• Provides administrative oversight for day-to-day personnel activities within the Operations Department, including hiring, staff training programs, evaluations, and discipline. Coaches and develops staff to maximize performance, makes recommendations to COO effecting salary and employment decisions. Ensures all staff is well trained and follows safety, basic food handling, menu planning, salvage evaluation/sorting and FBSJ procedures as appropriate.
  

• Resolution of operation-related issues with member Agencies.
  

• Maintenance of physical plant to ensure safe operating conditions, as well as meeting requirements of USDA, Feeding America, OSHA and all applicable local and State regulations.
  

• Develops departmental reporting and delivers to FBSJ Leadership to include inventory receipt, distribution and related statistics. Manages to the approved budget and work plan goals, and is accountable for variances.
  

• Works collaboratively with other FBSJ departmental leadership to determine product purchase and procurement, storage, distribution and other capabilities to maximize utilization and efficient distribution of donated and purchased food.
  

• Has a thorough knowledge of and expertly utilizes the Feeding America Choice System relating to donations, coordination and scheduling of orders and food purchase grant management, volume and timing.
  

• Provides direction for acquisition of equipment and supplies.

Inventory control

• Develops implements and maintains accurate physical product inventory, schedules and oversee physical inventory counts to verify product level and track/reduce losses.
  

• Establishes and maintains accurate inventory data base of product received and distributed, slot assignment, special pricing, menu assignment and other relevant data; processes receipts and bills of lading; ensures all records and documentation for Feeding America and donors are maintained.
  

• Determines products and quantities to be dispensed to charities and agencies, schedules deliveries, and establishes system to ensure efficient operation.
  

• Prepares reports reflecting inventory levels, distribution, and waste as required ensuring effectiveness of operation.
  

• Identifies product deficiencies and coordinates food drives to obtain required products working with the media and community groups.
  

• Other duties as assigned.
  

Core Qualifications - Technical

• Bachelor’s degree and 7-10 years experience in Warehouse and Facility Management.
  

• Management experience in food industry is required.
  

• At least three years experiences as a manager over a procurement function and/or extensive knowledge of procurement and related internal controls.
  

• Experience in strategic/tactical planning and annual budget development, implementation and reporting.
  

• Knowledge and experience with food warehousing and transportation equipment and systems.
  

• Knowledge and experience with effective inventory management disciplines and supporting systems.
  

• Proficiency with Microsoft Windows and Office environment (Word, Excel, Access, Outlook) and standard office equipment.
  

• Proficiency with at least one major DOS package to include inventory control.
  

Other Qualifications

• Strong management skills and experience.
  

• Ability to manage multiple projects with attention to detail, handle interruptions, maintain focus on tasks and produce accurate work.
  

• Ability to communicate effectively both orally and in writing. Ability to make presentations and develop reports that may include technical information.
  

• Ability to accurately and professionally communicate with Management including providing regular updates of the Operations Department.
  

• Strong problem-solving skills.
  

• Ability to establish and maintain effective working relationships with diverse stakeholders.
  

• Ability to work independently and as part of a team.
  

• Must be a creative problem-solver with strong organizational, planning, anticipatory management skills, able to handle multiple priorities and effectively work with a diverse staff.
  

• Must be able to pass criminal background check.
  

• The highest level of personal and professional integrity is essential.
  

• Valid NJ Drivers License or ability to get one.
  

• Certified to operate Warehouse equipment including electric pallet jacks and forklifts
  

• Food Safety Certification or ability to be certified.
  

• Experience with Ceres Navision or Microsoft NAV a major plus but not required.
  

• The highest level of personal and professional integrity is essential
  

Working Conditions

Work is typically performed in an office environment using computers and phones extensively. Periodically walks through warehouse and is subject to varying temperatures (dock area, main warehouse, freezer, and cooler) in all seasons. May lift, move and carry objects from 20 to 40 pounds on an occasional basis. May work outside of normal working hours and occasionally drive to work sites in the community. Some travel which may include overnight stays.

Contact

Please send cover letter, resume and salary requirement to hr@foodbanksj.org. No other form of communication will be accepted including phone calls.